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Help Center

Help Center

My Pet Family portrait

Do you do Humans ?

Is Regal Pawtraits just for cats and dogs or do you feature other pets ?

I would like to further personalize my pet family portrait. Do you add names of the pet and parent(s) ?

How do I know if a photograph is suitable for you ?

My image has furniture or other things in the background. Is that a problem ?

Are the portraits painted from scratch ?

Can I make alterations in the order ?

What canvas sizes do you offer ?

I would like to add something to the image. Is that possible ?

I've got a black and white image. Is it suitable for use ?

Shipping, Delivery and Payments

How long will it take for me to receive my Regal Pawtrait ?

What are the shipping costs ?

What if I've ordered more than one artwork - will all of my artwork arrive together ?

Will I receive a tracking number to follow my order ?

My tracking number doesn't work !

Do you ship outside the USA ?

My order status was returned to the sender. What happens now ?

What payment methods do you accept ?

Refunds and Returns

I have not received my proof yet

Can I get a refund ?

What happens If I don't like my Regal Pawtrait ?

I've received my order but its damaged

I've changed my mind, can I cancel my order ?